Please provide the 'Declaration of Decontamination' with the returned products
We always aim at keeping turnaround times as short as possible by handling your repairs in a professional and safe manner.
As certified company and, due to legal regulations, Endress+Hauser is obliged to deal with all returned products in contact with medium in a particular way. When receiving returned products, we require certain information from the 'Declaration of Decontamination' (available for download). Please note, we can only begin repairing or calibrating returned products on receipt of the fully completed form.
Once the 'Declaration of Decontamination' is complete, please place it in a prominent place on the outside of the packaging. Please ensure that all goods are well packed to protect the equipment during transport.
Thank you in advance for actively supporting us in protecting our staff members and the environment by following the above procedure. We are convinced that it will help us to maintain our technical equipment in good condition and guarantee our continued high quality and safety standards.
:: Download the Declaration of Decontamination (pdf) |