Essayez la recherche par mots-clés, réf. de commande / code produit ou numéro de série, p. ex. "CM442" ou "Information technique"
Entrez au moins 2 caractères pour démarrer la recherche.
  • Historique

Digital service offering proves its worth in the coronavirus crisis

Endress+Hauser has launched Visual Support to assist maintenance personnel remotely

Date de publication: 11.06.2020

Endress+Hauser has been driving digitization forward for years – in the product and service area, in customer interaction and in external and internal collaboration. In the coronavirus crisis, the development of powerful digital platforms and offerings has now proven its worth for customers and the company. “We can bridge the physical distance forced upon us by the coronavirus through digital and emotional proximity,” says Matthias Altendorf, CEO of the Endress+Hauser Group.

Service organization uses digital platform

This also applies to the service area. Travel restrictions and protective measures due to the coronavirus pandemic have made it impossible to use external service providers in many cases in recent weeks. In order to carry out critical service work related to instrumentation in a timely and appropriate manner, Endress+Hauser has taken the latest innovation in this area, Visual Support, from the pilot project phase to global rollout.

The Endress+Hauser service organization has been using the possibilities of a cloud-based platform based on the Salesforce customer relationship management system for some time. The Salesforce Service Cloud module enables completely new ways of serving the customer base.

Now Endress+Hauser has integrated Visual Support into its support services portfolio, giving customers access to in-depth technology and product knowledge, including the guaranteed availability and response time from Endress+Hauser’s global network of technical experts.

250 service calls from a distance

The use of this technology for remote support enables audio-visual support for diagnosis and troubleshooting, commissioning and regular maintenance of field devices. With the help of live video transmission and screen casting, Endress+Hauser’s technical support team can work almost as if they were on site, helping customers in a reliable and flexible manner with their service tasks via remote access.

For ten weeks the service was free of charge for customers. During this time, more than 250 Visual Support sessions were conducted worldwide. “Customers have given us a lot of positive feedback,” says Franck Perrin, who heads the Endress+Hauser Group’s service organization. “They are enthusiastic about this new form of support and have experienced how Visual Support can save time and money.”

Autres lectures sur des thèmes similaires

Téléchargements

    EH_11-06-2020_Visual Support.zip

Liste de presse

Recevez les prochains communiqués de presse et actualités directement dans votre boîte mail. Restez à l'ordre du jour en vous inscrivant à la liste de presse Endress+Hauser.

Liste de presse Endress+Hauser

Endress+Hauser envoie régulièrement des communiqués de presse sur des sujets d'actualité et des informations sur l'entreprise aux professionnels des médias.

Sélectionnez les sujets qui vous intéressent : *
Sélectionnez les secteurs qui vous intéressent :

Voulez-vous recevoir des invitations aux événements presse (numériques ou en direct) d'Endress+Hauser ?

Informations personnelles

Les champs marqués d'un * doivent être remplis. Vous recevrez un e-mail de confirmation de votre inscription et le lien Internet correspondant. Vos données ne seront utilisées que pour la personnalisation de vos newsletters et ne seront pas transmises à des tiers. Les informations fournies le sont volontairement. Pour des raisons statistiques, nous effectuerons un suivi anonyme des liens.

Contact